An osTicket FAQ & Community Resources
120+ community Q&A entries, 12 installation guides, and a 21-plugin directory — all searchable.
120+ searchable answers to common osTicket problems, verified and tagged by version and PHP.
Browse FAQs →Step-by-step installation and configuration guides for Windows, Ubuntu, Docker, and more.
View Guides →Discover community plugins for osTicket — searchable by category, version, and price.
Browse Plugins →Which PHP version works with which osTicket release? Check the compatibility matrix.
Check Compatibility →Ensure the following setting is enabled: Admin Panel > Settings > Tickets > 'Enable HTML Ticket Emails' / 'Enable Auth Token' (the setting that allows…
Apply the fix from: https://github.com/osTicket/osTicket/commit/f2facda3e64be2404316048eb31d89309fb64292 -- this addresses date parsing failures when localized month names are stored in schedule entries that DateTime::modify() cannot parse. The…
Go to your Agent Profile > Preferences > Reply Redirect and set the desired redirect behavior after posting a reply. Each agent can set this…
Ensure Apache mod_rewrite is installed and enabled, and that AllowOverride All is set in the Directory block for the osTicket root. Add [R,L] to the…
Enable DEBUG log level: Admin Panel > Settings > System > Default Log Level > set to DEBUG. Then check Admin Panel > Dashboard >…
Upgrade to the latest supported version. v1.15.x is very old and unsupported. CSRF token issues in old versions are not fixed and upgrading is the…
Whether you are a newbie or experienced, I felt it would be useful to have a checklist to prepare for…
So you do not have github installed and want to apply patches to your osTicket site. example patch https://github.com/osTicket/osTicket/pull/6381 …
It has been a while since I have written an upgrade guide for osTicket so I thought that I should…
osTicket v1.18.3 is the latest stable release. It requires PHP 8.2–8.4 (8.4 recommended), MySQL 8.0+ or MariaDB 10.6+, and Apache, LiteSpeed, or IIS.
PHP 8.5 is not yet supported. PHP 8.1 works but is end-of-life.
Submit a question and answer to help other osTicket administrators. All submissions are reviewed before publishing.
Welcome to the new home for tmib.net’s osTicket content. As you may have noticed, my main blog has recently become…
Read more →osTicket 1.18.3 has been released with some upgrades to included packages and a small slew of security updates. Enhancements Security…
Read more →Use this checklist to gather system requirements, server info, and config details before starting to install osTicket.
Read more →